Put your best food forward with these customer service tips.
Industries like plumbing, lawn care, construction, and HVAC work directly with customers. These trades communicate with customers face-to-face like few other businesses and necessarily involve coming to customers’ front doors. When approaching someone’s home as a service provider, there are several front door customer service tips to practice to have great business relationships.
Show Up On Time
While it isn’t always possible to show up exactly on the dot, showing up on time is the best practice when you have an appointment to service someone’s home. If it isn’t possible to come that day, it’s courteous to inform the customer instead of not saying anything.
Wear a Professional Uniform
Your appearance makes a major impact on how a customer perceives you. One way businesses can ensure a great first impression is to issue company uniforms. Company uniforms with attractive colors and a professional logo will make it clear that you are wearing company apparel and not a promotional T-shirt.
Use a Uniform Rental Service
Work uniforms can get dirty and ragged after some time. Keep them in the best shape with the help of a local uniform rental company like Lord Baltimore Uniform Rental. We commercially launder, mend, and replace shirts so that all employees have what they need every week.
Be Well Groomed
Aside from the right clothing, keeping yourself clean, hygienic, and well-groomed will also do wonders to how people perceive you. Appearances make a difference. Make sure to keep yourself in the best health possible and get a great night’s sleep. Keep hair and nails trimmed and tidy.
Be Honest
Interpersonal skills also make a huge difference. Be confident and be honest. These two elements build your customer’s trust in you personally and in the company. People are good at sensing other people. Even though some practice never apologizing in business, it is better to be honest than dodgy.
Address Customer Fears
Ultimately, front door customer service is about attending to the customer and the service at hand. If your customer has any doubts, it pays to listen, have patience, and be as honest as possible. Be sensitive to customers’ fears and address them with honest and courteous answers.
Trust Your Employee Uniforms to the Professionals at Lord Baltimore
For over forty years, Lord Baltimore has provided cost-effective uniform rental services throughout the East Coast, including Maryland, Washington DC, Northern Virginia, Southern Pennsylvania, and Delaware.
To learn more about how employee uniforms can help your business, please contact Joe Bateman at Lord Baltimore by calling 800-292-1224 or visit LordBaltimoreUniform.com. We also handle uniform and mat rentals and purchases for restaurants. Additionally, we also sell and rent uniforms, shop towels, fender covers, and mats for the manufacturing and automotive industries.