Here at Lord Baltimore, not only is our customer retention rate 96% but our employees have an average tenure of 15 years! Why? Our culture is family-oriented. We not only pride ourselves in taking care of our customers but we also make sure our employees feel right at home as well. Customers and businesses both benefit from low turnover rate because this means that employees are highly trained and experts at their jobs. You can feel confident that they’re well-versed in discussing the products and services you need all while delivering highly professional skills. Join the family here at Lord Baltimore and become another satisfied customer. We are a locally-owned business that cares. Keep reading more about the benefits of working with a business that is family-oriented and has a low turnover rate.
An Extensive Knowledge Base
Not only do long-term employees have an extensive knowledge base of the products and services that a company has to offer, but they can provide an in-depth depiction of the company’s culture. They can give accurate accounts of how the company operates. Because small businesses grow and undergo many changes, a tenured employee understands what works and what doesn’t. An extensive knowledge base also means that long-term employees are more productive, more efficient, and care to make fewer mistakes.
A Solid Support System
In the case that a company does bring new people on board, long-term employees can be their support system. Starting a new job can bring about uncertainty, therefore new hires need support and reassurance. Also, feedback is valuable to a new employee. If an older employee picks up on some mistakes that the new hire is making, they can help them right away. Hearing feedback from a coworker is less intimidating than hearing it from a supervisor. Also, if long-term employees fine-tooth comb the skills of the new hires right away, this means that customers will benefit from expert service.
Loyalty and Stability
When an employee quits, it disrupts the flow of the work environment. Loyal employees not only represent the brand well but they improve the morale of the company overall. Seeing the same friendly faces is something that customers can look forward to as well as the company. High turnover rates show the instability of a company, causing current employees to question their job and causing customers to wonder what’s going on behind the scenes. Here at Lord Baltimore, our employees stick around and once you become a customer, you will as well.
Trust Your Employee Uniforms to the Professionals at Lord Baltimore
For over forty years, Lord Baltimore has provided cost-effective towel rental services throughout the East Coast, including Maryland, Washington DC, Northern Virginia, Southern Pennsylvania, and Delaware.
To learn more about how employee uniforms can help your business, please contact Joe Bateman at Lord Baltimore by calling 800-292-1224 or visit LordBaltimoreUniform.com. We also handle uniform and mat rentals and purchase for restaurants. Additionally, we also sell and rent uniforms, shop towels, fender covers and mats for manufacturing and automotive industries.