Without excellent customer service skills, businesses cannot thrive. Excellent customer service is the reason why some companies stand out more than others, and why some companies last longer. One popular and common misconception in the business world is that products sell themselves. However, the reality is that the customer service representatives who always put the customer first and pay attention to their needs, are more inclined to keep customers coming back. We have a 96% customer retention rate due to our employees who have an average of a 15-year tenure! Are you in need of excellent customer service? That’s what we provide, and we’ll go into detail as to how we do it.
We Listen Carefully to Our Customers
An essential element in customer service is listening skills. You can’t help a client or a customer if you don’t understand what their needs are. The only way to understand someone is by actively listening to them. Because we serve clients in many different industries, we know that uniform rental isn’t a one-size-fits-all service. The owner of a medical facility is going to have different needs than an auto mechanic. Not only does active listening mean that you’re fulfilling a customer’s needs based on what they tell you. It also means that you’re reading in between the lines and paying attention to nuances.
We are Experts in Our Field
Our people know the ins and outs of the uniform rental business. We are locally owned and our people are part of our family. Because we operate as a close-knit family, our employees don’t often leave. The average tenure for our employees is 15 years. This long tenure builds their technical acumen making them highly skilled experts. This translates to our customers as consistency and a high level of customer service. Our customers find this a refreshing alternative to the large publically held nameless faceless corporate firms who are long on promises and short on consistency and service. Ask our customers about our reputation, if you don’t already know one ask us and we will provide you a long list of current customers to talk to.
We Provide Excellent Customer Service By Keeping Our Promises
We stick to deadlines, and we keep our promises. You can always expect to hear from us by the next business day. You can also expect that we’ll deliver your freshly laundered uniforms on time. We also make billing and invoicing transparent and comprehensive. What you’re paying for is always highlighted clearly, and there aren’t any hidden fees.
Are you ready to receive excellent customer service? Then, give us a call.
Trust Your Employee Uniforms to the Professionals at Lord Baltimore
For over forty years, Lord Baltimore has provided cost-effective towel rental services throughout the East Coast, including Maryland, Washington DC, Northern Virginia, Southern Pennsylvania, and Delaware.
To learn more about how employee uniforms can help your business, please contact Joe Bateman at Lord Baltimore by calling 800-292-1224 or visit LordBaltimoreUniform.com. We also handle uniform and mat rentals and purchase for restaurants. Additionally, we also sell and rent uniforms, shop towels, fender covers and mats for the manufacturing and automotive industries.