Great customer service is part of business success!
In a strange age where A.I. is creeping further into our lives for better or for worse, personable connections are becoming murkier. In business, some companies choose to use A.I. bots to perform over-the-phone customer service rather than human beings, especially if it is a large company. Maryland businesses can come to the forefront through personable customer service. What is good customer service?
Confident, Personable Communication
A personable connection with someone who is confident in their ability to deliver a service is attractive. If someone is genuinely friendly and is confident in their skills, there is a chance that that person is the right service provider for you.
In-Depth Knowledge
Real, in-depth knowledge and skill in a respective field make anyone an expert. Even if you can market your services well, the hype will fall through if it isn’t based on real value for people who need your services.
Responsiveness
How easy is it to access the service provider and get a response? If it’s very difficult to reach that person, then it’s a lot more frustrating to do business with them. Accessibility shouldn’t be an issue in customer service.
Flexibility
Flexibility is essential for succeeding not just in business, but in life. Great customer service includes the ability to adapt to different customer needs and situations. Customer service should also anticipate needs or concerns and address them well.
Fairness
Pricing, accommodations, and resolutions should be fair to all parties. Although it seems like a given and unnecessary to say, unjust customer service is a major turnoff. Moral uprightness helps businesses win in the long run.
Problem Resolution
Unfortunately, problems are always possible. Great customer service resolves problems promptly without burdening the customer with any issues that crop up during that resolution.
Professionalism
Good customer service also includes professionalism, which you can define as showing respect and consideration for the customer in the role of the service provider. It includes aspects like attention to the customers’ needs, responsiveness, personableness, and presentation.
Lord Baltimore Uniform Rental helps Maryland businesses maintain a professional appearance through custom work uniforms, which we commercially launder weekly in our uniform rental program. Clean, comfortable work uniforms help employees be productive, unified, and identifiable to customers. With a 96% customer retention rate, you can also know that we are great to work with, too.
Trust Your Employee Uniforms to the Professionals at Lord Baltimore
For over forty years, Lord Baltimore has provided cost-effective uniform rental services throughout the East Coast, including Maryland, Washington, DC, Northern Virginia, Southern Pennsylvania, and Delaware.
To learn more about how employee uniforms can help your business, please contact Joe Bateman at Lord Baltimore by calling 800-292-1224 or visit LordBaltimoreUniform.com. We also handle uniform and mat rentals and purchases for restaurants. Additionally, we also sell and rent uniforms, shop towels, fender covers, and mats for the manufacturing and automotive industries.