Are you satisfied with your current uniform rental company? Better yet, are you happy with your service? As a business owner, you deserve to be more than simply satisfied. You go the extra mile to make sure your customers are happy, so shouldn’t your uniform rental company do the same thing? Unfortunately, not all uniform rental companies are created equal. Some companies care about you and your business, while others are just there to make money.
How to handle your Problem Uniform Rental Company
- Ask your Employees: Interview your employees every few months to see if they are satisfied with their uniforms. If not, make sure they specify which issues are bothering them. A few common problems include: garment failures, such as pockets, buttons, zippers, belt loops, or missing emblems; missing garments that were picked up, but never delivered back; unmet requests for service; worn out garments; incorrect emblems; and late uniforms for new employees.
- Inspections: As an employer, you have certain standards you wish your employees to maintain. The uniforms they wear fall under these standards. So be sure to inspect garments yourself once every month to ensure they are up to your standard and you are getting what you paid for.
- Put it in Writing: Be sure to record all problems and complaints and keep them on file.
- Contact your Supplier: Notify your service deliveryman of your issues and record date of notification. Next, email your supplier with your issues and request that all future communication be via email. Emailing ensures you have a written request for service correction. Give your supplier a reasonable date by which to correct problems. If they comply as requested, you will be a happy customer, if not then you have something to use as leverage. Once you have several written requests that they have failed to respond to and or fix, you have them at a disadvantage and can negotiate from a position of strength
*This is not intended as legal advice. Contact an attorney if you need legal advice regarding such matters.
How Lord Baltimore is Different from those Large, Corporate Uniform Rental Companies
As a local, independently owned uniform rental company, Lord Baltimore is naturally service oriented. We are confident in our ability to provide you with service above and beyond uniform rental industry standards. And, if for any reason, you are unsatisfied with any aspect of your service, let us know! We will respond quickly and take care of any concern or need you have.
Our service is guaranteed in writing.
So why stick with a uniform rental company that continues to disappoint? Make the switch to Lord Baltimore and see an immediate difference.
We service Maryland, Washington DC, northern Virginia, Delaware, and southern Pennsylvania.
If you have any questions about How to handle your Problem Uniform Rental Company, please contact Joe Bateman at Lord Baltimore Uniform at 800-292-1224 or visit LordBaltimoreUniform.com. You can also follow us on Facebook, Twitter, LinkedIn, and Google+.