Are you looking for reliable uniform, mat, and/or towel service? If so, look no further. Lord Baltimore is the company for you. For more than 30 years, we have provided uniform, mat, and towel rental to companies in Maryland, Washington DC, northern Virginia, Southern Pennsylvania, and Delaware. So how have we thrived as a small, independently owned company in such a competitive field? By being who we are, that’s how.
We are and old fashioned company (in a good way). We believe in keeping our customers happy. Period. This is why we always have, and always will, put a big a big emphasis on customer service. But you don’t have to take our word for it. Just take look at our customer retention last year: 96%.
It all starts with who we hire. At Lord Baltimore, we take pride in our work, so we make sure we hire only the best people for the job, employees we know we can count on to uphold the Lord Baltimore way of business. And because we take care of our employees, treat them fairly, and put each through a thorough training program, many of them have been with us for quite a while, ensuring you are working with a service representative who knows the industry inside and out.
Secondly, we believe that plain old fashioned caring about your customers is often more effective than computer chips and bar code readers. So while other uniform rental companies struggle with inaccurate garment counts, Lord Baltimore service representatives count and itemize each garment on your invoice so you know exactly who has turned in what. We even provide a copy of the previous week’s invoice so orders can be checked for accuracy.
Finally, we have built our business around trust. You can always trust Lord Baltimore to be there for you. You can trust that any pricing we give you will be comprehensive. We do not believe in hidden fees. We simply believe in customer service. You can trust that we will always be just a phone call away. And you can trust that if for any reason you are unsatisfied with any aspect of your service, we will take care of the issue in a timely manner. Simply put, you can trust Lord Baltimore to provide exceptional and caring service.
Good people, good communication, reliable practices and clear invoicing keep customers happy in any business.
To find out if Uniform or Towel Rental is the right choice for your business, please contact Joe Bateman at Lord Baltimore Uniform at 800-292-1224 or visit LordBaltimoreUniform.com. You can also follow Lord Baltimore on Facebook, Twitter, LinkedIn, and Google+.