Signing up for a uniform rental service is a commitment, but one that can yield positive results for your business just like any well-formed long-term relationship. As with any outsourced services, there are certain traits to look for in a uniform rental company before climbing on board. Here are our tips for finding a uniform rental company that will satisfy your needs and, improve and promote your brand and company image.
Top Tips for Choosing a Reliable Uniform Rental Company
- Customer Satisfaction: Find out how dedicated your potential uniform rental company is to customer service. Demand a long list of references (at least 20 to 50) with companies of varying size, across many different industries, with different needs. Be sure to call each customer, you will be surprised how many people give references without checking them first. You might be surprised at what you hear. If possible call several people within your own industry. Don’t settle for one good report, call everyone you can – you will spot the trends.
- Written Guarantee: Are they willing to give you a written guarantee that says, if they don’t perform as promised, you can throw them out? No cancellation charges, no product to buy. You return all merchandise issued, pay your final bill for any service already provided and they take their things and go home. If it is otherwise, be suspicious.
- Independently Owned Companies: Be sure to seek out independently owned, privately held companies, with at least 10 to 15 years in business. These companies typically provide a very high level of service at a competitive price because they must. In an industry where five publicly held companies have 90 % of the market share, its be better or be gone.
- Process Matters: Make sure the business provides an organized service with streamlined processes. How does the uniform rental company keep track of the large quantity of garments going back and forth to their laundering facilities each week? Do they take a physical count and leave you a receipt for garments taken. Does the company return uniforms bundled by employee or are they returned and have to be separated by your people? Are the uniforms bar coded or RF chipped? If so, what happens when the chip comes out or the bar code can no longer be read? Are you potentially billed for those garments? These are important questions.
Lord Baltimore Uniform is an independently owned and operated uniform rental company in Baltimore, Maryland with a commitment to providing superior customer service and quality products at an affordable cost. From Maryland to Washington DC, Virginia, Pennsylvania, and Delaware, Lord Baltimore Uniform provides uniform rental services as well as uniform purchase to the entire Delmarva area.
To learn more about our products and services, please contact Joe Bateman at Lord Baltimore Uniform & Linen Rental by calling 1-800-292-1224, or visit our website today!